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Facebook Pages How to Ban a User

Facebook fans are great except when theyre not! Normally, we get a little thrill when we see the new fan notification on our pages. We might even give them a welcome post or check out their timeline. What happens, though, when the occasional fan goes rogue?

Just a Friendly Discussion, or Something More? Identifying Trolls

imgTrolls online? Yep. Wikipedia defines them as, someone who posts inflammatory, extraneous, or off-topic messages in an online community, such as a forum, chat room, or blog, with the primary intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion.

Not everyone who disagrees with you is a troll. If you post something controversial, you should be prepared for some passionate responses. Since you really did ask for it, respond politely, even if you dont agree.

If someone posts a complaint or customer service request to your page, go ahead and respond in a professional way. If the customer is truly unhappy, its often best to apologize and give them a way to contact you privately so you can resolve the issue. You could turn them from potential troll to advocate!

What, though, if someone uses obscene or insulting language on your page, routinely hijacks discussions or provokes other fans? Its up to you if you want to allow it, but you dont have to! If someone is insulting you personally, or your fans individually, you owe it to your real fans to clean house.

Could I Have a Hidden Troll?

Maybe you dont see ugly updates or comments on your page, but if you notice that someone who has caused trouble for you in the past (on or off-line) liked your page and suddenly your page is getting more negative feedback, you could consider banning that person. Sounds a little paranoid, maybe, but we have had people inquire as to whether this could be happening and indeed it could! Negative feedback hurts your edge rank, which means fewer people will see your updates.

Facebook

How to Ban Facebook Users from Your Page

From an offending post on your Page:

Click the settings icon next to the offenders name.
Click Delete Post.
Click Delete Post and Ban User.

From a comment on your Page update:

Click the X next to the name of the abusive user.
Click Delete Post.
Click Delete Post and Ban User.
View banned Facebook users

Want to review your banned members? Visit your Page Insights and click on the Liks link, then click, See All. Select the Banned option from the dropdown menu.

Will The User Know They were Banned from my Facebook Page?

No. They may notice, though, that they no longer see your updates in their newsfeed. If they visit your page, they will not be allowed to comment or provide other feedback. They will not be notified that they were banned.

Did You Ban in Haste? Unban!

If you want to unban a user from your page, its easy! Visit your Page Insights and click on the Liks link, then click, See All. Select the Banned option from the dropdown menu and click Unban next to their name.

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